Refund and Returns Policy for Bricks Universe

At Bricks Universe, we want you to be completely satisfied with your purchase of authentic LEGO sets, LEGO minifigures, and LEGO bricks. If for any reason you are not happy with your order, our hassle-free return and refund policy makes it easy to shop with confidence.

1. Returns Eligibility

You may return most items purchased from Bricks Universe within 30 days of delivery for a refund or exchange. Eligible products include:

New, unopened LEGO sets (e.g., LEGO Star Wars, LEGO Technic, LEGO City)
Unused LEGO bricks and building kits
Authentic LEGO minifigures in original packaging

Note: Returns are not accepted for:

Used or opened LEGO products
Customized or modified LEGO sets
Clearance or final sale items
Gift cards

2. How to Initiate a Return

To start a return, please:

Contact our customer support team at info@bricksuniverse.shop within 30 days of receiving your order.
Provide your order number and reason for return.
Follow the instructions to securely package the LEGO products for return shipping.

3. Refund Process

Once we receive and inspect your returned LEGO items:

If eligible, we will process your refund to the original payment method within 7-10 business days.
Refunds cover the cost of the LEGO products but exclude original shipping fees.
You will receive a confirmation email once your refund is processed.

4. Exchanges

If you want to exchange your LEGO purchase for a different set or product:

Contact us at info@bricksuniverse.shop to check availability of the replacement item.
Ship your original LEGO product back to us following the return procedure.
Once received, we will send the replacement LEGO set or minifigure to your shipping address.

5. Damaged or Defective LEGO Products

If you receive a damaged or defective LEGO set or LEGO bricks, please contact us immediately within 7 days of delivery. We will gladly provide a replacement or full refund.

6. Shipping Returns

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item). We recommend using a trackable shipping service to ensure your return reaches us safely.

7. Why Shop LEGO at Bricks Universe?

At Bricks Universe, we specialize in:

Genuine LEGO sets from top themes like LEGO Star Wars, LEGO Creator, and LEGO Friends
Rare and collectible LEGO minifigures
Affordable LEGO bricks for creative building

We are committed to excellent customer service and providing a secure, enjoyable shopping experience.